Norton is a well-known antivirus software that provides security solutions for computers and mobile devices. However, if you no longer need your Norton subscription or are unsatisfied with the service, you may want to cancel and request a refund. Here’s a complete guide on how to do it.

Step 1: Check Norton’s Refund Policy

Before canceling, review Norton’s refund policy. Norton offers a 60-day money-back guarantee for annual subscriptions. If you’re within this period, you can request a full refund. Monthly subscriptions are usually not eligible for refunds.

Step 2: Log into Your Norton Account

  • Visit the official Norton website.

  • Click on Sign In and enter your login credentials.

  • Navigate to the My Subscriptions section.

Step 3: Cancel the Subscription

  • Under My Subscriptions, locate your active Norton plan.

  • Click on Cancel Subscription or Turn Off Auto-Renewal to stop future payments.

  • Confirm your cancellation when prompted.

Step 4: Request a Refund

If eligible, follow these steps to get a refund:

  • Visit Norton’s Customer Support page.

  • Select Contact Support and choose Chat or Phone Support.

  • Provide your account details and request a refund.

  • The support agent will verify your eligibility and process the refund.

Step 5: Check Refund Processing Time

Once approved, the refund is usually credited within 5–7 business days to the original payment method. If you don’t receive it within this period, contact Norton’s support again for assistance.

Common Issues and Solutions

  1. Subscription Still Active After Cancellation? – Check your email for confirmation or contact support.

  2. Refund Denied? – Ensure you requested it within the 60-day period.

  3. Auto-Renewal Charged Unexpectedly? – If auto-renewal was enabled, you may still be charged. Request a refund if applicable.

Conclusion

Canceling a Norton subscription and getting a refund is a straightforward process if you follow the correct steps. Always check the refund policy and act within the allowed timeframe to avoid any issues. If you face difficulties, contacting Norton’s customer support is the best way to resolve.